Frequently Asked Questions

How to self serve and find what you need online

During these exceptional times, many of our team are working from home. Whilst we are striving to offer the best possible service, there may be extended queues and wait times to reach our customer service advisors. Please check below to see if your query can be addressed online. If you still have a query, please also consider using our web chat facility where a member of our team will try to assist.

I’m new to GreenFeel, how do I shop online?

GreenFeel is open to the trade & public and you can shop online straight away

Create An Account

Register & Manage invoice

Registering your account is easy and only takes a few minutes.
Get started now >

Browse & Purchase

Search For A Products

You can browse our range of products, add items to your basket and securely checkout.

Account Management

My Account

Access your order history, track order status, access copy invoices and even return items to us.

How do I manage my account online?

If you have already registered on the GreenFeel website, upon login you can access your ‘My Account’ area 24/7. From here you can see your order history, download copy invoices, statements and credit notes. You can also track your parcel orders and manage your delivery address book. 

View & Track Orders

Track your order

View your full purchase history and track the status of recent orders.
More info >

Delivery Address Book

Store multiple delivery addresses, making ordering even easier.
Update address book >

Invoices & Credit Notes

Invoices & Credit Notes

View your invoices and credit notes as downloadable PDFs.
View now >

Manage Saved Baskets

View & edit your saved baskets. When ready, complete your order.
View baskets >

Edit Personal Details

My Account

Check & update your contact information and login details.
View now >

Check Invoice Address

Register & Manage invoice

Need to review or update your invoicing address?
View now >

Other useful links

Contact Us

Contact Us

For questions not answered on this page you can contact an advisor.
View contact details >

Delivery Information

Delivery Information

Full information & costs for delivery to your area can be found here.
Find out more >

Terms & Conditions

Terms & Conditions

Our terms & conditions of sale are published here in full.
View full T&Cs >