Frequently Asked Questions
How to self serve and find what you need online
During these exceptional times, many of our team are working from home. Whilst we are striving to offer the best possible service, there may be extended queues and wait times to reach our customer service advisors. Please check below to see if your query can be addressed online. If you still have a query, please also consider using our web chat facility where a member of our team will try to assist.
I’m new to GreenFeel, how do I shop online?
GreenFeel is open to the trade & public and you can shop online straight away
Create An Account
Registering your account is easy and only takes a few minutes.
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Browse & Purchase
You can browse our range of products, add items to your basket and securely checkout.
Access your order history, track order status, access copy invoices and even return items to us.
How do I manage my account online?
If you have already registered on the GreenFeel website, upon login you can access your ‘My Account’ area 24/7. From here you can see your order history, download copy invoices, statements and credit notes. You can also track your parcel orders and manage your delivery address book.
View & Track Orders
View your full purchase history and track the status of recent orders.
More info >
Delivery Address Book
Store multiple delivery addresses, making ordering even easier.
Update address book >
Invoices & Credit Notes
View your invoices and credit notes as downloadable PDFs.
View now >
Manage Saved Baskets
View & edit your saved baskets. When ready, complete your order.
View baskets >
Edit Personal Details
Check & update your contact information and login details.
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Check Invoice Address
Need to review or update your invoicing address?
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Other useful links
For questions not answered on this page you can contact an advisor.
View contact details >
Full information & costs for delivery to your area can be found here.
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Terms & Conditions
Our terms & conditions of sale are published here in full.
View full T&Cs >